SAP’s Deeper & Extended Diagnotics With CA

    By: Mr. Adrian Bridgwater on Jan 23, 2015

    Some news from the corporate SAP ‘bowels’ (we mean that in a nice way) today for you…

    SAP Extended Diagnostics is on the up and up.

    CA Technologies (the artist formerly known as Computer Associates) today announced that its customer experience monitoring technology has been added as part of the SAP Extended Diagnostics application by CA.

    With the inclusion of these capabilities, SAP is saying that its solution now combines what it calls “deep diagnostics” with customer experience monitoring so that organizations can better understand the health and performance of their applications and gain insight into a user’s experience of these applications.

    The SAP Extended Diagnostics application works to monitor the performance of applications from:

    • the business process…
    • down to the transaction-component level
    • all in real time.

    With these added capabilities, customers can improve product quality by identifying, prioritising and resolving problems before their end users are affected.

    “To succeed in the application economy and create inspiring business interactions, IT organizations must have easy-to-use tools that provide a unified view into their end-users’ experience with their applications,” said Matt LeRay, vice president, business unit executive, Enterprise Management, CA Technologies. “Users of SAP Extended Diagnostics now have access to the monitoring technology that is part of CA’s leading Application Performance Management (APM) solution. This will help them to align performance with business goals and deliver consistent value.”

    “CA Technologies has been working with SAP since 2008 to help customers gain increased visibility into large and complex Java and .NET environments,” said Rayn Veerubhotla, vice president, Technology Partners & Business Development, SAP. “Extending customer experience monitoring is another important step in our partnership, through which we are helping to provide powerful solutions that support the needs of our customers.” 

    SAP website promotional text for this segment reads as follows: proactively manage your wWeb-based applications in complex, heterogeneous IT environments – and keep end users happy – with SAP Extended Diagnostics by CA Technologies.

    This application performance management software can help you identify bottlenecks, eliminate outages, meet SLAs, and lower the overall cost of maintaining applications.


    Released: January 23, 2015, 1:23 am | Updated: January 23, 2015, 1:25 am
    Keywords: General | SAP




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